CNC Machine Tools News

John Hart opens Newcastle facility and increases investment in service and support

John Hart is dedicated to the continued improvement and investment in their service and support infrastructure, and have marked that commitment by opening a second office in New South Wales, located in Newcastle.

Peter Jarvie, John Hart’s Northern NSW Sales Engineer said: “Our new facility in Newcastle aptly represents the amount of activity we have in the region. We are the only Machine Tool company to make this type of investment and it demonstrates our increased commitment in supporting our regional customers.”

This investment drive also included the recent creation of a new role for a Technical Service Manager. John Hart appointed Adam Wallace to this role, to oversee national service activities including staff training, technical information, service systems, service scheduling, key project oversight and key issue resolution.

Adam Wallace added: “More than that, we are also growing the John Hart Service Team, with the latest intakes including additional Service Engineers for WA, SA and VIC, a Preventative Maintenance Engineer for Newcastle and an additional National Laser Specialist Engineer. Building on our overall skill base, all our Service Engineers have also recently travelled to either Mazak Japan or Mazak Europe for regular factory training.”

Adam Wallace continued: “Furthermore we have updated and expanded our range of service test equipment, and we have implemented a fully digital and mobile service administration system which will help us increase our infield access to information to enhance service delivery and improve efficiency.”

These latest investments confirm John Hart’s ongoing dedication to providing world class support to customers throughout the operational lifetime of their Mazak machines.

With over 30 dedicated service and support staff, a local Parts Centre stocking a huge inventory of genuine Mazak parts, and an Australia-wide branch network, John Hart has one of the most comprehensive customer support operations in Australia.

John Hart Newcastle Team 

The John Hart Newcastle team in front of the recently built Newcastle facility. Left to right: Service Engineer Sam Vegas, Northern NSW Sales Engineer Peter Jarvie, Service Team Leader Andreas Zerndt and Mechanical Service Engineer Jamie Fagan.

john hart newcastle office

John Hart's Newcastle facility at Unit 1, 11 Billbrooke Close, Cameron Park.