Head Office
11 Winterton Road
Clayton, Victoria
Australia 3168
(03) 9542 6262

John Hart Parts & Support Enquiry Form

The latest in service

The John Hart service team has been very active recently with strong investment in service equipment and factory training. As the complexity of machine tool technology increases so does the requirement for our engineers to be up to date with the latest technology. For this reason all of our engineers have received Mazak factory and in-house training.

The goal of John Hart service is to provide value to our customers. If your machine has a problem then our ability to respond in a timely manner to resolve your problem is paramount in maximising your machine up time.

Mazak Training

Currently there are some new initiatives being implemented at John Hart to ensure we are continually adding value to the services we offer customers, these include:

  • Implementing a new branch customer call log system which tracks when a customer calls and our response time ensuring that timely service is provided.
  • A new spare parts stock/restock system has been implemented to prevent part stock outs.
  • A new spare parts system has been implemented to allow us to source parts from any Mazak factory in the world via our Mazak on-line parts system link. This helps minimise the chance of a spare part not being available.
  • A new training schedule has been implemented to ensure all service engineers receive Mazak factory training. This ensures a uniform high standard of service throughout Australia.
  • We are updating our Electronic Repair Facility capability by investing in new repair equipment to enable us to repair the MDS series of servo and spindle controllers. This new capability will help reduce machine downtime, as repairs will now be performed locally instead of overseas.
  • We are investing in a spindle repair facility upgrade to handle Integrex e series spindles, ensuring the larger multi tasking machines have local spindle repair support.

The service relationship between John Hart and Mazak goes back over 44 years and their backing continues to underpin our service capabilities. With a full time onsite Mazak engineer and their continuous support on service and warranty issues, we continue to offer one of the most comprehensive and best trained nationwide service organisations in the country.

Mazak Training 2

Mazak service training

Measurement

Precision measurement in SRF

Spare Parts

View our comprehensive range of parts and part manufacturers for the spare parts you require, then fill out our simple enquiry form to get in touch with a John Hart representative regarding your required part(s).

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Service and Support Centre

The Customer Support group offers hundreds of man-years expertise in the machine tool field, together with strong strategic relations with key partners in the industry. It also offers one of the most comprehensive after sales support programs combined with a large range of services in the industry.

The buck stops with us. We have the experience, parts and product knowledge backed by the factory to support your Mazak like no one else.

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Electronic Repair Facility

The Electronic Repair Facility is a factory backed facility which is able to quickly repair circuit boards, axis servo units, powersupplies, spindle controllers, monitors and associated equipment for Mazak users throughout the country. The facility has factory trained engineers who use special electronic repair and testing equipment, have access to original drawings and use only genuine parts. We are now able to offer an local repair service for the latest 'MDS' series spindle and servo's, all in keeping with Mitsubishi quality standards.

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Spindle Repair Facility

The Spindle Repair Facility is a factory backed facility which is able to quickly repair spindles and milling holders. The facility has factory trained engineers who have access to original design drawings, special assembly and test equipment as well as using only genuine parts. Our spindle repairs are carried out to exact factory standards using the same processing and programming. If you want a factory quality repair, go no further than John Hart. All spindles are provided with a 1000 hour warranty when fitted by John Hart.

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Redundant Parts

For machines older than 10 years, here is a list of links to redundant and superseded stock which John Hart is willing to move at cost price. Please note that this offer only applies to stock. Offers for a package of parts over the value of $5000 will be considered. We can also source parts for older machines at significant reductions off the 'list' price.

Please contact Mike O'Connor at moconnor@johnhart.com.au. if you are interested in any of the parts or would like some more information.

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