At John Hart we regard service as our long term commitment to support customers to the highest possible standards.
We have been in the field consistently supporting customers for over 60 years now and we continue to work very hard to not only be the best in the industry, but to deliver on what we promise.
When you need fast reliable skilled service, we understand the importance of a timely response. John Hart has a history of following through and we never walk away from any issue, no matter how hard the problem may be.
With John Hart service you have support you can rely upon.
John Hart has a large and well supported service network situated throughout Australia. We have also developed and additional level of support with our Electronic Repair Facility and a large in-house Spare Parts Department. This two level approach has been developed over many years, enabling us to provide the best overall support of any machine tool company in the country.
Our philosophy is to provide support in the following areas:
Experienced service staff
John Hart has a large team of engineers who are situated throughout Australia, they are well trained, experienced and qualified. They are passionate about their work and are focused on keeping your machine up and running.
Factory support and market commitment
John hart has a resident Mazak engineer, a direct link to Mazak Japan, all original machine detail specifications and a long history of close co-operation with our overseas principals.
Our Spare Parts Department maintains an extensive stock of spare parts at our Melbourne headquarters. Our experienced Spare Parts team is trained to provide fast and accurate customer support. If not available localy, parts can be shipped in form global network at short notice.
Electronic Repair Facility
The Electronic Repair facility is a factory backed facility which is able to quickly repair circuit boards, axis servo units, power supplies, spindle controllers, monitors and associated equipment for Mazak users throughout the country. The facility has factory trained engineers who use special electronic repair and testing equipment, have access to original drawings and use only genuine parts.